Words of Wisdom from Jeanette Kern DDS

Posted on February 11, 2022March 1, 2022 by Jeanette Kern DDS

Every patient is different. Overcoming a patient’s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, Words of Wisdom, we have asked the experts from our Protocol Directory “How would you help your patient overcome their obstacle(s)?” Patient Obstacle: “I just can’t afford it.” When a patient voices an objection to treatment, it is very important for the clinician to realize that it does not necessarily mean a r...

Re-assess and Re-focus in 2021

Posted on March 19, 2021May 20, 2021 by Jeanette Kern DDS

When it comes to your profitability and production for 2021, how are you doing so far this year? Are you on track to do what you hoped? And most of all, have you determined what improvements you want to incorporate into your practice for 2021? Many of us had the feeling that a giant pause button was pushed during our COVID lockdowns. How did you use that time? Did you take time for yourself? Did you reprioritize your relationships? How about your health, did you do any self-love or was it...

Accountability in Your Office

Posted on January 29, 2021May 20, 2021 by Jeanette Kern DDS

Are your employees busy all day? But some of the things you want to get done are not getting done? Nobody seems to notice when there is a problem such as voids in the schedule, patients leaving without accepting treatment, operatory drawers not stocked, etc. until it is too late. Whenever you come across these difficult situations, you have choices. Do nothing or do something. Webster's Dictionary defines “accountability” as “the quality or state of being accountable; an obligation or wil...

Captain Your Ship and Business

Posted on May 1, 2020May 20, 2021 by Jeanette Kern DDS

In the forty-five years that I have been in dentistry, we have been directly hit by some unique storms such as Hepatitis B in the 70’s, inflation rates of 18% in the 80’s, AIDS/HIV 80’s-90’s, Gulf War 1990, 9/11 of 2001, SARS ’02, the Great Recession ’08-09, H1N1 ’09, MERS ’12, and now COVID-19 in 2020. This is not our first American storm; this is more like a tsunami/hurricane/and flood all rolled into a tiny 0.12-micron virus. It is a public health and an economic crisis combination. I pur...

The Doctor-Hygienist Hand-Off

Posted on October 25, 2019May 20, 2021 by Jeanette Kern DDS

As a formerly practicing hygienist and now a dentist, I am respectfully sensitive to the time constraints and importance of the information exchange during a periodic exam in the hygienist’s treatment room. My team and I developed, practice, and teach this exchange for thoroughness, patient benefit, and emphasis of our professionalism. When the doctor enters the hygienist’s treatment room, the hygienist is to highlight and summarize her findings in the most efficient and effective verbiag...