Why do patients use yesterday’s absence of a diagnosis as evidence that today’s findings can’t be true?
Recently, I heard a sentence familiar to almost every dental professional:
“My dentist I’d been seeing since I was twenty-something never told me this. If I had it, he would have told me. We were just that close.”
There wasn’t anger in her voice. There was trust.
She had known her dentist for years. She went to her appointments. She had her teeth cleaned. Nobody had ever told h...
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